Launch is not the end of a project. Software needs updates, content changes, security attention and the occasional fix. We provide a clear support arrangement rather than leaving you to chase a developer after handover.
[Service]
Maintenance & Support
Practical ongoing support for websites, software and systems, so small issues are handled before they become expensive problems.
Overview
A dependable support partner
Support can cover a single website or a larger system, with agreed response expectations and a simple way to report work.
Scope
What's Included
Updates
Framework, dependency and content updates handled in a controlled way.
Security checks
Regular review of known issues, access and basic hardening.
Backups
Backup routines and recovery checks for sites and databases.
Bug fixes
Diagnosis and repair of issues affecting users, forms or operations.
Content changes
Practical help with page updates, images and small feature additions.
Monitoring
Uptime and error visibility so problems are noticed early.
How We Work
Simple, accountable support
We agree on scope, response expectations and a clear way to report work.
Start a conversation ↗We document the site or system, access and current risks.
We set the support scope, response expectations and reporting method.
We handle updates, checks, backups and fixes on an agreed rhythm.
You get clear updates on work done and anything that needs attention.
FAQ
Common Questions
Often, yes. We start with a review of the codebase, hosting and access, then confirm what can be supported safely.
We prioritise issues that affect availability, security or core business tasks. The exact response depends on the support agreement in place.
Yes. Small content and image changes can be included in a support arrangement, or we can train your team to manage them directly.
No. We can work on a monthly support arrangement or a defined one-off task, depending on what you need.
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